Terrapay Support Engineer job 2024

Brief

Terrapay Support Engineer job 2024 – As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination.

This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards. This position is critical to maintaining high service standards and operational efficiency.

Information about this job

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Responsibilities

• Monitoring the implementation & operation of defined controls and recommendations.
• Support all Project & Operations as Level 1 support
• Understand project’s working guidelines, technology, framework etc.
• Initial troubleshooting skills for OS/applications/Interfaces /DBs
• Vendor coordination skills, Monitoring & Reporting.
• Carry out routine activities & checklists.
• Taking ownership of customer issues until resolved, escalated or resolved.
• Monitor service through tools. Available 24X7 for support.Strict SLA compliance at all stages

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Qualifications

• 0-2 years of relevant experience in production support
• Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers) degree from a reputed University
• Basic knowledge or working on windows and unix platforms.
• Should have good understanding of the commands in Linux
• Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).
• Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
• Protocol and Packet analyzers (TCPDUMP, Ethereal)
• Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc

Terrapay Support Engineer job 2024

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