Piserve is Hiring Technical Support Engineer 2024

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Brief About Company

Piserve is Hiring Technical Support Engineer 2024 – PiServe’s USP is our proven design thinking approach along with our willingness to go the extra mile in steering clients toward their definition of ‘digital perfection’.

PiServe has also adapted to the new normal – we are virtually available for you wherever you are. Having the opportunity of working with Fortune Global 500 corporations and technology disruptors across various industries has given us the privilege of honing our skills and being better equipped to cater to a corporation’s every need.

Information about this job

Company NamePiserve
Job TypeFull Time
LocationCochin
Hiring RoleTechnical Support Engineer
Hiring Level0-2 years experience
Company Website URLhttps://www.piserve.com/
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Responsibilities

  • Respond to and resolve customer queries through various channels.
  • Diagnose and fix basic hardware/software issues.Escalate unresolved issues to appropriate teams.
  • Maintain detailed records and document knowledge in the ticketing system.
  • Collaborate with IT teams and ensure customer satisfaction.

Qualifications

  • Degree in Computer Science, IT, or related field (or equivalent experience).
  • 0-2 years in technical support or helpdesk.
  • Basic tech knowledge and familiarity with help desk software.
  • Strong communication, problem-solving, and customer service skills.
  • Ability to work shifts, including nights, weekends, and holidays.
  • Fast-paced environment with shift work required.

Piserve is Hiring Technical Support Engineer 2024

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