Fico is Hiring Technology Support Operations 2024

Brief About Company

Fico is Hiring Tecnology Support Operations 2024 – FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions.

Join our world-class team today and fulfill your career potential!. At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.

You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

Information about this job

Responsibilities

• Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.
• Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
• Use the breadth & depth of technical knowledge to solve complex problems.
• Solve/escalate issues within agreed SLA/OLA.
• Prioritize incident tickets and document all pertinent incident information as per defined guidelines.

Qualifications

• Competent in working as system administrator in linux environment.Basic knowledge about Application Support/PAAS/IAAS/SAAS.
• Basic knowledge of Linux/Unix Administration/ Active Batch/ SQL & Oracle Databases/ Networking.
• Basic knowledge about Cloud computing / AWS Platform.
• Basic knowledge of scripting.
• Excellent verbal and written communication skills.
• Ability to work well under pressure following defined processes.
• Ability to organize multiple priorities while paying exceptional attention to detail and quality.
• RHCSA/RHCE certification /ITIL certifications are desirable.
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off.

Fico is Hiring Technology Support Operations 2024

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