Concentrix is Hiring Analyst 2024

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Brief About Company

Concentrix is Hiring Analyst 2024 – Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world.

Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands for which we seamlessly design, build, and run the total experience, at scale, across the entire enterprise.

Information about this job

Company NameConcentrix
Job TypeFull Time
LocationGurugram
Hiring RoleAnalyst
Hiring LevelFreshers/Experience
Company Website URLhttps://www.concentrix.com
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*Short information about the job

Responsibilities

  • Analysing trends such as call volume, average handle time and attendance to understand and plan for potential over staffing/under staffing
  • Monitoring and tracking access issues across all levels and all required systems
  • Tracking and logging network issues to provide insights to operations and impacts on performance
  • Monitoring schedule adherence to assist the management team in achieving target driven adherence goals
  • Retrieving all messages recorded on the attendance line
  • Monitoring workforce management as required

Qualifications

  • Excellent communication skills
  • Proficiency in MS Office
  • Excel skills (Advantageous)
  • Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target intervals, call monitoring as well as schedule adherence
  • Experience with workforce management products and contact centre monitoring applications (Advantageous)
  • Must have a real time management Experience.
  • Should be from WFM department .
  • Excellent Communication skills.
  • Current role should be of RTA.

Concentrix is Hiring Analyst 2024

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