Catchpoint is Hiring Software Engineer 2024

Brief About Company

Catchpoint is Hiring Software Engineer 2024 – Our co-founders, Mehdi, Drit, Scotte (and Veronica, now at Eventbrite) started their journey together in the R&D team at DoubleClick where Mehdi was in charge of the monitoring practice.

Their goal from the outset, over fifteen years ago, was to give Catchpoint’s customers a complete view of their digital experiences – from anywhere and everywhere – and everything that impacts them.

Information about this job

Responsibilities

• Monitor Catchpoints’ node infrastructure and troubleshoot Linux server issues across various third-party data centres & cloud providers (AWS, Azure, GCP etc).
• Perform OS/application upgrades and server migrations to new environment.
• Accept & registers incidents from the Support team.Classify incidents according to the specified options/categories.
• Besides, execute 1st attempt to solve the customer incidents and/or escalate to next level based on SLAs.
• Track the progress of an owned incident ticket throughout its entire lifecycle, from registration to closure, to ensure resolution within the agreed Service Level Agreement (SLA), and update the tickets. (Note: You are responsible for ensuring the solution is created, but not necessarily for creating the solution itself).
• Also, drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met in for our global infrastructure.
• Also, excellent written and oral communication skills required; special focus on customer/client interaction a must.

Qualifications

• BE/BTech/MCA Computer Science & Networking, 2023/2024 graduate.
• Experience 0-6 months.
• Certification in Linux preferred.Basic troubleshooting knowledge in Linux (Red Hat/CentOS) & network troubleshooting using ping, traceroute.
• Basic understanding of Bash/Shell Scripting, Web Server.
• Fundamental understanding of large scale networking, including OSI Model, DNS, SSL/TLS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching.
• Good to have Linux virtualization knowledge(KVM).Ready to work in a 24|5 rotational shifts.

Catchpoint is Hiring Software Engineer 2024

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