Agrim is Hiring Quality Analyst Intern 2024

Brief About Company

Agrim is Hiring Quality Analyst Intern 2024 – Agrim in a fast-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace.

Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. We have scaled up rapidly across India, with 10% of the overall customer universe already on-boarded on the platform.

Our Founders are IIT/ IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes and more.

Information about this job

Responsibilities

• Listen to and evaluate recorded customer service calls to assess quality and adherence to company standards.
• Identify areas of improvement and provide constructive feedback to customer service representatives.
• Maintain detailed records of call evaluations, including scores, comments, and recommendations.
• Generate regular reports on call quality metrics and trends for management review.
• Collaborate with the training team to develop and implement improvement plans based on evaluation findings.

Qualifications

• Requirements The candidate must be well versed with the following skills
  • Microsoft Excel
  • Intermediate Level
  • Verbal Communication skills
  • Written Communication Skills
  • Analytical Thinking
  • Presentation Skills
• NOTE : This is 6-days working role from office itself (Mon-Sat) in Sector-66, Gurugram, Haryana

Agrim is Hiring Quality Analyst Intern 2024

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